ICF is an independent Customer Service Consulting and Advisory company that serves all industries from Finance & Call Centre Mgmt to e-Commerce, postal & supply chain logistics companies alike. Committed to ‘championing‘ and managing the continual improvement of all Customer Service operations.Founded in 2016, ICF focuses on designing, development and the implementation of interactive and effective learning programs that deliver measurable results for clients needing to improve their customers experience. Building on extensive international experience we wish to provide an outsourcing hand to companies to enhance that experience for all internal and external elements thus providing better retention and ROI. We believe that excellent customer experience is not just a necessity in today's markets, it is the competitive advantage to a successful company.Our expertise provides a holistic approach and combines mapping, consultancy, training and measurement to aide our clients to develop sustainable customer service strategies and principles that meet and exceed their customer's current and future expectations.