SCA is a claims management firm that has been a leading provider to the insurance industry for over four decades. This has been achieved through our vast experience-gained knowledge of the claims process, a willingness to consistently provide quality products, and an unsurpassed dedication to customer service. To this point, we believe that the vehicle owner's experience is paramount and deserves all possible attention and care. To satisfy this market need SCA has put considerable resources into the areas of technology and communication. Through strong technology and appraisal partnerships SCA is continually refining our quality and workflow based on ever changing client requests to ensure our claims management process is the best in the business. With multiple layers of cutting edge 'exception based'​ management rules, electronic auditing that is second to none, and a customer focused service call center SCA has pulled ahead of the pack. Using a technology guided workflow to meet our clients needs, our franchisees can remain solely focused on estimate quality and the consumer experience.